Support

Online Support:
Our support team can use either "RustDesk" or "TeamViewer" to connect to your computer to assist with support issues. Someone from our support team will instruct you how to use this helpful tool.

 

RustDesk:

1. Click the following RustDesk image to download the RustDesk Support Application. 
2. Run the Downloaded Application from your computer download folder.
   
3. Provide the RustDesk ID and Password to the support member.
4. If you receive a Windows Firewall has blocked some features of CanaanRustDesk Remote Desktop message. You can click on the "Allow Access" button.
5. You will also see a message box on the right of your screen that is displaying some information. Click the green "Accept and elevate" button.

 

 TeamViewer:

1. Click the following TeamViewer image to download the TeamViewer Application. 
2. Run the Downloaded Application from your computer download folder.
   
3. Provide the TeamViewer ID and Password to the support member.
4. If you receive a Windows Firewall has blocked some features of TeamViewer message. You can click on the "Allow Access" button.

 

eMail Support:
You can e-mail support 24 hours a day. We will respond to e-mail messages within 24 hours. The support staff may be reached by e-mailing This email address is being protected from spambots. You need JavaScript enabled to view it.

Phone Support:
You can phone our support team at 870-330-7007 ext # 5.

Support Agreements
Support Agreements may be purchased for title plant software. The Support Agreements are renewed annually and cover phone support. Our technicians are available to schedule any needed on-site support. There will be additional charges for mileage, hours, and room and board for on-site visits. Please call our Support Team at 870-330-7007 for additional information.

Our normal hours for Technical Support are Monday through Friday, 8 AM to 5 PM (CST) with the exception of major holidays. Our Support Team is ready to answer any of your questions.

 

RemotePC - Access your office computer from anywhere

During this time many of our customers are in need to be able to work from home. RemotePC allows customers to be able to access their computer from home, or on the road using an Internet connection.

Please contact Neal Morris (870) 330-7007 Ext 3 if you have any questions about this service.

You can use the following link to signup:

https://www.remotepc.com/rpcnew/signup/pref/canaan